The Choicelunch side bags has a label with the child's name, grade, (class if there are multiple classes per grade at a school), and date of the lunch. In addition, the contents are listed on the label.
The bags are all filled the night before and placed in school tubs that are barcoded for each individual school. These tubs are then left in refrigeration overnight to allow for appropriate storage. In the morning, we scan the tubs into the school-specific cold transport containers that will take the bags to each individual school safely.
There are a few people that ensure the routing of the bag to your child in this process: The person that scans the bin into the container, the person that loads the equipment into the truck, the person that delivers the transport equipment to the school, and then finally the volunteers that distribute the bags at the counter. While we've invested a lot of time and technology to build a system to eliminate human error, we recognize that it can still enter the picture.
If your child didn't receive their bag:
e-mail us at firstname.lastname@example.org with your child's name, school, and date of the occurrence so we can take care of your account accordingly.