Hey there, superhero parents! We understand that unexpected changes can happen, and we're here to guide you through the lunch cancellation process. Here's what you need to know:
To cancel a lunch and receive full credit, simply follow these steps:
- Log in to your Choicelunch account.
- Make sure to cancel the lunch online before 9 am on the day before the scheduled lunch will be served. It's like a lunchtime magic trick!
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Please note that credit will not be issued for lunches canceled after the 9 am deadline. We want to make sure you're aware of this to ensure a smooth experience.
Rollover Day Credits for Meal Plans: If you're on one of the Choicelunch meal plans, canceling a lunch online can count towards one of your rollover days. You'll receive a credit for the canceled lunch toward your next week's meal plan billing. The amount of rollover days you can receive during the school year is determined by your meal plan. You can find out more about rollover days HERE. It's like a lunchtime bonus!
Field Trip Cancellations: While we work closely with schools to keep their calendar updated, individual class field trips may not always be known in advance. It's the parent's responsibility to cancel the lunch within the cancellation deadline to receive credit for that lunch. We've got your back!
Sick Child Cancellation: We understand that unforeseen circumstances happen, and children can get sick. Please know that our team is sympathetic to our families. However, please keep in mind that by morning, the lunches are already packed and on their way to the schools. We appreciate your understanding.
We're here to support you through the lunch cancellation process. If you have any further questions or need assistance, our team is always ready to lend a helping hand. You can reach us at support@choicelunch.com. Keep those lunchtime adventures going strong, and continue enjoying the convenience and deliciousness that Choicelunch brings to your family. Bon appétit!