Submit a Support Ticket

Hey there, lunchtime superheroes! We're here to provide you with the support you need throughout the school year. Let's get you the help you need in a jiffy:

Response Time:

1. At the beginning of the school year, we receive a high volume of customer emails. Please bear with us as our response time may be around 24 hours or more. We promise to get back to you as soon as we can!

Cancellations and Missed Deadlines:

1. If you need to cancel lunch, we've got you covered! Simply log in to your account, select the lunch you want to cancel, and click the cancel button. Easy peasy!
2. In case you missed the order deadline, our support team, unfortunately, doesn't have the ability to add lunches. We apologize for any inconvenience caused.

Contacting Support:

If you need further assistance, don't hesitate to reach out to us. We're here to help! Email us at support@choicelunch.com and please provide the following information:

• • Student Name: Let us know who we're helping!
  • School Name and City: We want to make sure we have all the details.
  • Issue or Question: Share the specific issue or question you have so we can assist you better.
  • Website Issues: If you're experiencing website issues, screenshots can be a lifesaver! They help us resolve the issue faster.
  • Lunch Issue: If there was an issue with a lunch, please provide the student name, date, and item ordered. It helps us speed up the resolution process.

At Choicelunch, we're committed to providing excellent support throughout your lunchtime journey. Our support team is here to lend a helping hand. Reach out to us, and together we'll make lunchtime extraordinary! Bon appétit!